Independent reviews, left on platforms we don’t control. Every rating below links straight to the original, so you can read it yourself — unfiltered.
We show the complete distribution, including the reviews that aren’t flattering. Profile claimed May 2023, listed under Web Hosting Company.
Across both platforms, the themes customers return to most are about how we respond, who answers, and why they came to us in the first place.
Response speed is the single most-mentioned subject in our reviews. Customers describe tickets picked up the same day and questions answered before they have had to chase them.
A striking number of reviewers name our CEO directly and describe him personally handling their quote, setup or onboarding — rare at any hosting company, let alone at our price points.
Reviewers consistently say they came looking for an American-owned provider that does not sell customer data, and stayed because the service held up once they arrived.
Several reviewers are developers, consultants and agencies who say they now send their own customers to us — an endorsement that puts their reputation alongside ours.
From day one (a year and a half ago) Andrew and the team have helped me build my small web development business and provided great solutions for my needs. I was looking for a values-aligned tech partner and I found one here with them. Highly recommended for any patriotic business owner. They have helped me whenever there was an issue incredibly quickly!
Liberation is a wonderful company. I have been using their services for almost a year now. Plus, I refer my clients to them for tech services. Not only do they take care of customers with excellent customer service, if you have a problem, the open tickets are answered usually within a few hours, and resolve quickly.
I also love the email campaign platform, they are constantly upgrading the products making them more efficient and user friendly, but not to worry their staff is there to help, or you can use the knowledge base library to learn the products and services.
They also work with PayHarmony an excellent merchant services that is based in the US and American First company.
Reviews grouped by the product they are actually about, so you can find feedback on the one you are considering.
Email reviewers focus on two things: that privacy here does not come with friction or a learning curve, and that the cost sits well below what they expected to pay. Several arrived after learning their free provider monetised their data.
Hub reviewers describe replacing a stack of separate tools with a single platform, and credit it with both cost savings and less app-switching. The honest caveat they also raise: the breadth takes getting used to, and they would like more guidance built in.
Campaign feedback often comes from long-term customers, who note the product has been actively developed underneath them rather than left to stagnate, with support on hand while they learn it.
Site Builder reviews come disproportionately from people who describe themselves as beginners, and who got a working site live without hiring anyone — frequently alongside hosting as a bundle.
Hosting reviewers typically arrive from a larger provider on cost, then stay on reliability. Reviews span shared, WordPress, reseller and VPS plans, including customers running multiple client sites on our infrastructure.
I was introduced to Liberationtek through a recommendation and decided to try out their email service with a free trial offer. The customer service has been outstanding, providing prompt responses to my inquiries. The email platform is well-designed and easy to navigate.
What stood out for me is the company’s dedication to privacy, ensuring that user data is not mined, monitored or monetized, and providing a secure alternative to the ‘big tech’ platforms. You can watch interviews with the founder and CEO of LTS to determine if their values align with yours. Included in the offerings on their website, are alternatives to well-known services like Dropbox and Zoom. If you’re thinking about switching, I’d recommend starting with the one-month free trial. Andrew and the support team are very approachable and ready to help.
Migration, onboarding, support and custom work — the parts of the job that happen with a person rather than a dashboard.
Customers migrating in from the big website builders and hosts describe the handover as hands-on from our side, with their domain and site carried across rather than handed back as a to-do list.
A theme that recurs almost as often as response speed: reviewers who say they are not technical, and who were walked through setup without being made to feel it. Several say they had intended to cancel and changed their minds after one conversation.
Where reviewers hit a billing mistake or an unusual payment situation, the reviews that follow describe us absorbing the effort to resolve it — including reversing charges when the error was the customer’s own.
Reviewers with needs outside a catalogue plan — custom configurations, client builds, organisational rollouts — describe getting a bespoke answer rather than being pushed into the nearest standard product.
I migrated my website and custom domain name from Wix to Liberation Tek. Andrew gave great customer service from the initial quote and patiently answering every question, onboarding, patiently answering every follow up question. I have been seeking USA owned vendors for all products related to my business and I am thrilled to have found Liberation Tek.
Reviews are how other business owners find a provider they can trust. If we have done right by you, a minute of your time goes a long way.